IT Experts Solutions Ltd

Privacy Policy – IT Experts Solutions Ltd

At IT Experts Solutions Ltd, we respect your privacy and are committed to protecting the personal information you provide when using our website or services. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect information from you when you:

Register on our website

Place an order for our services

Depending on the service, we may request:

Name

Email address

Mailing address

Phone number

Third-Party Services:
We use third-party tools like Google Ads. Google may use cookies such as the DART cookie to serve ads based on your browsing. You can opt out via Google’s ad and content network privacy policy
.

2. How We Use Your Information

Your information helps us to:

Personalize your experience – respond to your individual needs

Improve our website – enhance offerings based on feedback

Improve customer service – respond effectively to support requests

Process transactions – fulfill orders and services

Send periodic emails – updates related to your orders or services

Important: Your information will never be sold, exchanged, or transferred to third parties without your consent, except where necessary to provide the requested services.

3. How We Protect Your Information

We implement strict security measures to protect your data:

Secure Server: Sensitive information is transmitted via SSL technology

Encryption: Data is encrypted and accessible only to authorized personnel

No Storage of Sensitive Data: Credit card details and sensitive payment info are not stored after transactions

4. Cookies

We use cookies to:

Remember items in your shopping cart

Save preferences for future visits

Managing Cookies: You may configure your browser to block or alert you about cookies. Some website features may not function if cookies are disabled, but orders can still be placed via phone or customer support.

5. Disclosure to Third Parties

We do not sell, trade, or transfer your personally identifiable information. Trusted third parties may assist us in:

Operating our website

Conducting business

Servicing your account

These third parties must maintain confidentiality.

We may release information:

To comply with the law

To enforce website policies

To protect rights, property, or safety

Non-personal visitor information may be shared for marketing or analytics purposes.

6. Third-Party Links

Our website may contain links to third-party services. These sites have separate privacy policies. We are not responsible for their content but welcome feedback regarding any third-party links.

7. Online Privacy Policy Only

This policy applies only to information collected online through our website, not to offline information.

8. Terms and Conditions

Please review our [Terms and Conditions] which govern the use of our website, services, disclaimers, and liability limits.

9. Your Consent

By using our website, you consent to the terms of this Privacy Policy.

10. Changes to Our Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

For questions regarding this Privacy Policy, contact us:

IT Experts Solutions Ltd

P.O. BOX 40584 – 00100

Nairobi CBD, Information House, 5th Floor, next to Afya Centre

Tel/WhatsApp: 0797 666 588

General Inquiries: info@itexperts.co.ke

Support Department: support@itexperts.co.ke